Privacy Policy

1. Who We Are

Bambino Labs Ltd ("Bambino Labs", "we", "us", or "our") is a company registered in Scotland, United Kingdom. Our registered address is:

Bambino Labs Ltd
Chapelton, Udny, Ellon
Aberdeen, AB41 6PX
Scotland, United Kingdom

We are the data controller for personal data processed through this website (bambino.so) and our mobile applications (collectively, the "Services").

For any privacy-related questions, please contact us at: no-replybambino.so

2. Data We Collect

2.1 Information You Provide Directly

When you use our Services, you may provide us with:

• Contact details such as your name and email address (e.g. when submitting a support request or contact form)
• App-specific data you choose to enter, such as feeding times, sleep schedules, and milestone notes within our apps
• Communications you send us, including support emails and feedback

2.2 Data Collected Automatically

When you use our mobile apps or visit our website, we may automatically collect:

• Device information (device model, operating system version)
• Crash reports and diagnostic data to improve app stability
• Aggregated, anonymised usage analytics (e.g. which features are used most)
• IP address and general location (country/region) for analytics purposes

2.3 Data We Do Not Collect

We do not collect or store:

• Precise GPS location data
• Biometric data
• Financial or payment information (payments are handled by Apple via the App Store)
• Health data beyond what you voluntarily enter into our apps

3. How We Use Your Data

We use the information we collect to:

• Provide, maintain, and improve our Services
• Respond to your support requests and enquiries
• Diagnose and fix bugs and technical issues
• Understand how our apps are used to guide product development
• Send important service-related communications (e.g. updates to this policy)
• Comply with legal obligations

We will never use your data for purposes incompatible with those listed above without obtaining your consent first.

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share data in the following limited circumstances:

4.1 Service Providers

We may share data with trusted third-party service providers who help us operate our Services. These providers are contractually obligated to use your data only for the purposes we specify and must maintain appropriate security measures. Examples include:

• Cloud hosting and infrastructure providers
• Crash reporting and analytics services (data is anonymised where possible)

4.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, safety, or property of Bambino Labs Ltd, our users, or the public.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, user data may be transferred as part of that transaction. We will notify users of any such change and ensure appropriate protections remain in place.

5. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable law.

• App data: Retained for the lifetime of your account. If you delete the app, locally stored data is removed from your device. If you request account deletion, we will delete your data within 30 days.
• Support correspondence: Retained for up to 2 years to allow us to assist with follow-up enquiries.
• Analytics data: Aggregated, anonymised analytics data may be retained indefinitely as it cannot be linked back to individuals.

6. Your Rights

Under UK GDPR and applicable data protection law, you have the following rights:

• Right of access: You can request a copy of the personal data we hold about you.
• Right to rectification: You can ask us to correct inaccurate or incomplete data.
• Right to erasure ("right to be forgotten"): You can ask us to delete your personal data.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances.
• Right to data portability: You can request your data in a structured, machine-readable format.
• Right to object: You can object to our processing of your data where we rely on legitimate interests.

To exercise any of these rights, please email us at no-reply@bambino.so. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Children's Privacy

Our apps are designed for use by parents and guardians. Our Services are not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13.

While our apps allow parents to record information about their children (such as feeding or sleep data), this data is entered by the parent/guardian and is stored as part of the parent's account. Children do not have separate accounts in our apps.

If you believe we have inadvertently collected data from a child under 13, please contact us immediately at no-reply@bambino.so and we will delete it promptly.

8. Security

We take the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction.

These measures include:

• Encryption of data in transit (HTTPS/TLS)
• Encrypted storage of sensitive data at rest
• Restricted access to personal data on a need-to-know basis
• Regular security reviews of our systems

However, no method of transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

9. Cookies

Our website (bambino.so) does not use tracking cookies or third-party advertising cookies.

We may use strictly necessary session data to ensure the website functions correctly. No personally identifiable information is stored in any cookies on this website.

Our mobile apps do not use browser cookies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. For significant changes, we may also notify users through the app or via email.

We encourage you to review this policy periodically to stay informed about how we protect your information. Your continued use of our Services after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Bambino Labs Ltd
Chapelton, Udny, Ellon
Aberdeen, AB41 6PX
Scotland, United Kingdom
Email: no-reply@bambino.so

We take all privacy enquiries seriously and will respond within 30 days.

12. Terms of Use

By accessing or using our website or mobile applications, you agree to these terms. If you do not agree, please do not use our Services.

12.1 Use of Services

Our Services are provided for personal, non-commercial use. You agree not to:

• Use the Services for any unlawful purpose
• Attempt to gain unauthorised access to any part of the Services
• Interfere with or disrupt the integrity or performance of the Services
• Reverse engineer, decompile, or disassemble any of our software
• Use the Services to transmit harmful or offensive content

12.2 Intellectual Property

All content, trademarks, logos, and intellectual property on this website and in our apps are the property of Bambino Labs Ltd and may not be used without our prior written consent.

12.3 Disclaimer

Our Services are provided "as is" without any warranties, express or implied. Bambino Labs Ltd shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services.

Health and development information provided within our apps is for informational purposes only and does not constitute medical advice. Always consult a qualified healthcare professional for medical concerns regarding your child.

12.4 Governing Law

These terms are governed by the laws of Scotland and the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.

12.5 Contact

For any terms-related enquiries, email us at no-reply@bambino.so.