Privacy Notice

Introduction

This privacy notice applies to personal data Bambino Labs Ltd collects about you when you download, install, register with, access, or use the Bambino App (the "App") and explains how we use your information.

This App is not intended for children and we do not knowingly collect data relating to children.

Please read the following carefully to understand our practices regarding your personal data and how we will treat it.

Who we are

We are Bambino Labs Ltd. We are a controller and are responsible for your personal data. Throughout this privacy notice, "we", "us" or "our" refers to Bambino Labs Ltd.

If you have any questions about this privacy notice or our privacy practices, you can contact us at: Bambino Labs Ltd, Chapelton, Udny, Ellon, Scotland, AB41 6PX or by email at hello@bambino.so.

Changes to the privacy notice

We keep our privacy notice under regular review. It may change and, if it does, those changes will be posted on this page and notified to you when you next start the App or log onto your account. You may be required to read and acknowledge the changes to continue your use of the App.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you.

Third party links and sites

Our App may, from time to time, contain links to and from the websites of third parties. Please note that these websites (and any services accessible, or goods purchasable, through them) are controlled by those third parties and are not covered by this privacy notice. You should review their own privacy notices to understand how they use your personal data before you submit any personal data to these websites or use these services.

The data we collect about you

We collect, use, store and transfer different kinds of personal data about you, for example when you register with us, and through your interactions with us.

The types of information we collect are:

• Identity Data: first name, last name, title, date of birth, and Profile Data.
• Contact Data: first name, last name, contact address, email address and telephone numbers, your communication preferences and copies of the communications between you and us.
• Profile Data: your email address, username, specified location (for chat functionality purposes) and password.
• Device Data: the type of device you use, your unique device identifier, mobile network information, your mobile operating system, IP address, and time zone setting.
• Content Data: information that you store or generate in the App, being photos, videos and associated metadata, posts and messages to the chat and message forum functionality of the App.
• Usage Data: logs and detail of your use of our App, being the dates and times on which you download, access and update the App, any error or debugging information, and the resources that you access.
• Security Data: information we collect about your use of the App in order to ensure your and our other users' safety and security.
• Cookies Data: the information collected through cookies and similar technologies to improve your experience and our development of the App.
• Feedback Data: your feedback and survey responses.
• Direct Marketing Data: your direct marketing preferences, consents for receiving direct marketing from us and/or our third parties.
• Personalisation Data: Cookies Data, Device Data, Content Data, Usage Data, and preferences we use to personalise the App.

We do not intentionally collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).

We do not make decisions based solely on automated processing or profiling that produce legal effects concerning you.

How we use your personal data

We will only use your personal data when we have a lawful basis to do so. Most commonly we will use your personal data under the following bases: Consent, Performance of a contract, Legitimate interests, Recognised legitimate interests, and Legal obligation.

How we collect your personal data

We collect your personal data in the following ways:

• Registration: We collect your Identity Data and Contact Data when you register your account with us.
• Communications: When you communicate with us via email, one of our online forms or chat we collect your Contact Data.
• Information you generate when using our App: Each time you access and use our App we collect Device, Cookies, Personalisation and Usage Data.
• Information we collect through monitoring the use of our App, sites and services.
• Direct Marketing: We collect and record Direct Marketing Data when we add you to our marketing database.

Disclosures of your personal data

We may share your personal data with the following external third parties:

• Your App Store Provider and mobile network operator to allow you to install the App.
• Service providers who provide IT and system administration services, hosting services for our App and/or data storage and analysis.
• Our professional advisors including lawyers, auditors, insurers and consultants.
• The operators of the third party websites that we provide links to on the App.
• Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets.
• HM Revenue and Customs, regulators, law enforcement, public authorities or other third parties based in the UK where necessary.

International transfers

We may transfer, store and process your personal data outside the UK. Where we transfer your personal data between the UK and the EEA those transfers are made pursuant to the UK government's adequacy decision in favour of countries in the EEA.

Whenever we transfer your personal data out of the UK or the EEA, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are implemented.

Data security

All information you provide to us is stored on our secure servers. Where we have given you a password that enables you to access certain parts of our App, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Once we have received your information, we will use strict procedures and security features to protect your personal data from loss, unauthorised use or access.

When using the chat room or forum features of the App, please ensure that you do not submit any personal data that you do not want to be seen, collected or used by other users.

Data retention

We keep your personal data only as long as we have a lawful basis to do so. When that basis no longer applies, or when you delete your account or ask us to remove your data, we delete or anonymise it as described in the Account deletion section below. In some circumstances you may request removal of your data — see the Your legal rights section below.

Account deletion

You can delete your account at any time from the Settings screen within the App. Deletion is permanent and takes effect immediately — there is no recovery period, and once it completes your account cannot be restored.

When you delete your account, we permanently erase your personal data and identity, including your profile, name, email address, authentication record, profile photo, push notification tokens, and the pregnancy, tracking, and other personal information held on your device. Files you have uploaded that identify you, including photos and videos, are deleted.

Some content you created in shared spaces — such as forum posts and comments, direct messages, and group and event chat messages — is retained so that conversations and threads other users took part in remain intact. Where we retain this content, we anonymise it: it is no longer linked to you and is attributed to a deleted user, and any photos or videos you uploaded to it are removed. In limited cases we may retain a minimal, anonymised record relating to safety and moderation (for example, where a report was made), which can no longer be tied back to you, where we have a legitimate interest in keeping it.

Your legal rights

You may create or change your privacy preferences by editing your profile settings. You have the following rights under data protection laws in relation to your personal data:

• Access — request access to and/or a copy of the personal data we process about you.
• Correction — request correction of any incomplete or inaccurate data we hold about you.
• Deletion — request us to delete or remove personal data where there is no good reason for us continuing to process it.
• Objection — object to us processing your personal data where we are relying on legitimate interests or for direct marketing purposes.
• Restriction — request that we restrict or suspend our processing of your personal data.
• Data portability — request we transfer certain of your personal data to you or your chosen third party.
• Withdraw consent — withdraw your consent at any time where we are relying on consent to process your personal data.
• Complain to us — contact us first using the contact information in the Who We Are section above.
• Complain to the UK data protection regulator — you have the right to make a complaint to the Information Commissioner's Office at any time.

You can exercise any of these rights at any time by contacting us at hello@bambino.so.